1. Introduction
Welcome to Shiksha Dham ("Shiksha Dham", "we", "our", or "us").
This Privacy Policy explains how we collect, use, disclose, and protect information when you access our website, mobile application, online courses, educational services, and related platforms.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
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2. About Us
Shiksha Dham is an educational institution providing online and offline learning solutions, including live classes, recorded lectures, study materials, test series, doubt support, and examination-oriented preparation for students.
Website:
www.shikshadham.com
Support Email:
careshikshadham@gmail.com
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3. Information We Collect
Personal Information
We may collect:
• Full Name
• Mobile Number
• Email Address
• Date of Birth
• Gender (optional)
• Educational Details
• College/University Name
• Course and Semester Information
• Profile Photograph (optional)
Payment Information
When purchasing courses or services, payments are processed through secure third-party payment gateways.
We do not store complete debit card, credit card, UPI PIN, net banking passwords, or other sensitive banking credentials.
Academic Information
• Course Enrollments
• Test Scores
• Assignment Submissions
• Attendance Records
• Learning Progress
• Doubt Support Interactions
Technical Information
• Device Information
• Browser Type
• Operating System
• IP Address
• App Usage Data
• Login Activity
• Referral Sources
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4. How We Use Your Information
We use collected information for:
• Providing educational services
• Managing course enrollments
• Granting access to purchased content
• Delivering live and recorded classes
• Conducting tests and assessments
• Improving platform performance
• Providing customer support
• Processing payments and refunds
• Sending notifications and updates
• Preventing fraud and unauthorized access
• Complying with legal obligations
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5. Communication and Notifications
By registering with Shiksha Dham, you consent to receive:
• Academic updates
• Course announcements
• Exam-related information
• Payment confirmations
• WhatsApp messages
• SMS notifications
• Email communications
• Push notifications
• Promotional offers and discounts
You may unsubscribe from promotional communications at any time.
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6. Cookies and Tracking Technologies
Our website and applications may use cookies and similar technologies to:
• Improve user experience
• Remember preferences
• Analyze platform performance
• Measure marketing effectiveness
• Personalize content
Users can disable cookies through browser settings, although some features may not function properly.

7. Analytics and Advertising
We use third-party tools including:
• Google Analytics
• Meta Pixel
These tools help us understand user behavior, website traffic, marketing performance, and improve our services.
These third-party services may collect information such as:
• Device Information
• Browser Information
• IP Address
• Usage Activity
• Website Interaction Data
Users are advised to review the privacy policies of these third-party providers.
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8. Sharing of Information
We do not sell personal information.
Information may be shared with:
• Payment Gateway Providers
• Learning Management System (LMS) Providers
• Cloud Hosting Providers
• Analytics Providers
• Customer Support Providers
• Government Authorities when legally required
Such sharing is limited to operational, security, and legal requirements.
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9. Data Security
We implement reasonable technical, administrative, and organizational measures to protect information from:
• Unauthorized access
• Data loss
• Misuse
• Alteration
• Disclosure
However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
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10. Data Retention
We retain user information for as long as necessary to:
• Provide educational services
• Maintain academic records
• Resolve disputes
• Comply with legal obligations
Certain records such as transaction history, course enrollments, and academic performance data may be retained after course completion.
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11. Children's Privacy
Our services are intended for students aged 13 years and above.
If a parent or guardian believes that a child has provided personal information without consent, they may contact us for removal of such information.
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12. Third-Party Links
Our website or app may contain links to third-party websites or services.
Shiksha Dham is not responsible for the privacy practices, policies, or content of third-party websites.
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13. User Rights
Users may request:
• Access to personal information
• Correction of inaccurate information
• Deletion of personal information (subject to legal requirements)
• Withdrawal of consent where applicable
Requests can be submitted through our support email.
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14. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time.
Any changes will become effective immediately upon publication on our website or app.
Continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.
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15. Contact Us
For privacy-related questions or concerns:
Shiksha Dham
📧 Email: careshikshadham@gmail.com
🌐 Website: www.shikshadham.com
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